Job Description

🚀 IT Support Specialist

💷 £36,000 – £40,000 + benefits

🏡 Hybrid: WFH + 1 day/week Bedford office

S-SA Digital are pleased to be partnering with a leading SaaS company to secure an IT Support Specialist (2nd Line).

You’ll bring strong 2nd line capability across:

• Windows Server & Microsoft365 support
• Active Directory, DNS, DHCP, Group Policy
• Azure Entra ID – MFA, Conditional Access, RBAC
• MDM (Intune)
• Microsoft Intune (endpoint management & compliance)
• Networking fundamentals (WAN, firewalls, VPNs)
• Service Desk environments (ITIL-aligned incident & change)
• PC / laptop builds, rebuilds & troubleshooting
• Backup processes, monitoring & system resilience
• On-prem infrastructure & basic data centre support
• Exposure to ISO27001 / PCI environments

Nice to have:

• SQL server exposure
• Linux basics / command line
• Monitoring & alerting tools

The role

You’ll provide 1st and 2nd line support, own escalations, keep systems resilient, and contribute to continuous improvement in a fast-moving SaaS environment. offering great progression and tech advancement for the right candidate. With a superb Hybrid Work Environment you'll only be required in the office 1 day a week, but if you prefer interaction naturally your desk is there waiting for you. 

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👉 If you’re a technically strong 2nd liner who wants autonomy, flexibility, and real responsibility — this one’s for you.